Refund policy

Monthly Virtual Challenges

If you wish to transfer from the challenge, or withdraw completely and request a refund, you must notify us no later than seven (7) days after entering your challenge or purchasing your Annual Pass. A transfer can only be made to the next challenge month and not further ahead.

If you have a compression top added to your entry and for any reason you are unable to complete your challenge, you will still receive your top, provided you submit your evidence in the usual way.

In the unfortunate event that you receive your medal and/or top and find that it is defective, please let us know, providing photographic evidence where possible, and we will be happy to replace it for you. Please allow at least seven (7) working days from the date we agree to, for your refund or replacement to be processed. We will refund any money received from you using the same method originally used by you to pay for your entry.

To be eligible for a free entry you must have purchased an Annual Pass by 1st October of the challenge year.

Store Purchases

We are happy to offer refunds or exchanges on any full price items returned to us in perfect condition, within 14 days of receipt of order.

Faulty items may be returned at any time. This does not affect your statutory rights.

Refunds will be credited to the original card or method that was used for the purchase. If you decide to refund a gift we can’t prevent the card-owner knowing

For advice and all information on how to return an item please email us info@raceatyourpace.co.uk.